Troubleshooting

Solutions to common issues you might encounter with Jasper.

Reviews Not Appearing

Check GitHub App Installation

Ensure Jasper is installed and has access to the repository:

  1. Go to your GitHub organization settings
  2. Click Installed GitHub Apps
  3. Find Jasper and click Configure
  4. Verify the repository is in the selected list

Check Repository Settings

Verify automatic reviews are enabled:

  1. Go to the Jasper dashboard
  2. Navigate to the repository settings
  3. Ensure "Automatic Reviews" is enabled

Check Credits

Reviews require credits. Check your organization's credit balance in the dashboard. If you've run out, purchase more credits.

@jasper Not Responding

Verify Mention Format

Make sure you're using the correct format:

  • @jasper followed by your question
  • Or /jasper command for slash commands

Check for Bot User

Jasper won't respond to its own comments or other bot accounts to prevent loops.

Wait for Processing

Responses typically take 30-60 seconds. Large PRs may take longer.

Slow Reviews

Review time depends on:

  • PR size - Larger diffs take longer to analyze
  • File count - More files = more processing time
  • Queue depth - During peak times, reviews may queue

Most reviews complete within 1-3 minutes. Contact support if reviews consistently take longer than 5 minutes.

Incorrect or Unhelpful Reviews

Provide Feedback

If Jasper's suggestions seem off, reply to the comment with context. The AI learns from your project's patterns over time.

File Filters

Exclude generated files, vendored code, or other files that shouldn't be reviewed using file filters in repository settings.

Authentication Issues

Can't Sign In

  • Ensure you're using the correct GitHub account
  • Check that you're a member of an organization with Jasper installed
  • Try signing out of GitHub and signing back in

Missing Repositories

Repositories sync from GitHub periodically. Click "Sync Repositories" in the dashboard to trigger an immediate sync.

Contact Support

If you're still having issues:

Time Tracking