Terms of Service

Last updated: 10 October 2026

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and Shakewell Agency Pty Ltd (ABN 57 634 812 865) ("we", "us", "our"). We make and run Jasper (heyjasper.ai).

These Terms apply when you use any part of Jasper: the website at heyjasper.ai, the Jasper web app, the Jasper desktop apps, the Jasper HQ mobile app, the Jasper API and the Jasper GitHub App.

By creating an account, joining a workspace or using Jasper, you agree to these Terms. If you don't agree, don't use Jasper.

If you create a workspace or sign up for an organisation, such as your employer or your own business, you accept these Terms for that organisation too, and you confirm you're allowed to. In these Terms, "your organisation" means the organisation whose workspace you use.

If your organisation has a separate written agreement with us for Jasper, that agreement applies where it differs from these Terms.

Our Privacy Policy explains how we handle personal information. Please read it too.

2. What Jasper is

Jasper is one workspace for agencies and software teams. Depending on your plan and what your organisation turns on, it includes:

chat, with voice and video calls, and call recordings and notes if your organisation turns them on
mail and calendar
Today, a view of your day's work
tasks, and a connection to ClickUp
time tracking, timesheets and leave
clients, projects and a directory of your people
code review for GitHub pull requests
a wiki, an intranet and staff training
an API client, uptime checks and the Jasper API
AI features across all of these (section 8)

You can use Jasper in a web browser, in the desktop apps for Mac, Windows and Linux, and in the Jasper HQ app for iPhone and Android. Not every feature is in every app. What you can use also depends on your role.

3. Who can use Jasper

You must be at least 16 years old. Jasper is a workplace tool and is not meant for anyone under 16.
You must not be barred from using Jasper by law.

Your account

Give accurate details and keep them up to date.
Keep your password, your devices and your API tokens safe. Don't share your account.
You're responsible for what happens under your account, unless we caused it.
If you think someone else has used your account, tell your organisation's owners and email us straight away.

4. Organisations and their people

Each Jasper workspace belongs to an organisation. In a workspace:

Owners and admins run the workspace. They decide who joins, each person's role and permissions, which features are on, and settings such as call recording, activity audit and how long mail and recordings are kept. They can also see audit trails and members' details, as our Privacy Policy explains.
Members are the organisation's own people, such as its staff. What they can do depends on their role.
Clients are people the organisation invites from its clients. They can use chat, calls and files in the conversations they're added to, and the tasks shared with them.
Guests are other people the organisation invites for a limited time. They can use chat, calls and files in their conversations until their access ends.

Your organisation is responsible for:

the people it invites, and the access it gives them
making sure its members, clients and guests follow these Terms
its settings, and the content its people add to its workspace
having the right to put people's personal information into Jasper, and giving the notices and getting the consents the law requires, for example for staff records, leave, mail and call recordings
if it turns on activity audit, which records what its people do in Jasper (such as the screens they open, what they click, copy and download, and a screen recording of the desktop and web apps), telling its people before it does and having a lawful basis to record and review that activity

Your organisation controls the content in its workspace. If you leave or are removed, what you added stays in the workspace. Some requests about that content, such as deleting it, need the organisation's agreement.

5. Acceptable use

Use Jasper lawfully and with respect for other people. When you use Jasper, don't:

break the law, or help anyone else break it
harass, threaten, bully, abuse or discriminate against anyone
post or send anything that is unlawful, hateful, sexually explicit, violent, defamatory or otherwise objectionable, or anything that exploits children
share content you don't have the right to share, or that infringes someone else's intellectual property, privacy or confidentiality
send spam, or messages that break anti-spam laws
record, monitor or track people where the law doesn't allow it
upload viruses or other harmful code
try to get into accounts, workspaces or systems you aren't allowed into, or test, probe or get around Jasper's security, limits or permissions
use uptime checks, the API client or any other feature to monitor, scan, test or send requests to systems you don't have permission to use
overload or disrupt Jasper, or harm other people who use it
copy, scrape or reverse engineer Jasper, except where the law allows it
resell Jasper, or give others access to it, without our written agreement

We don't tolerate objectionable content or abusive behaviour in Jasper.

6. Content people post

You're responsible for what you post, send, upload or connect in Jasper, and for having the right to do so.

Reporting and blocking

You can report a message in chat. Your organisation's owners and admins are told, and it's up to them to act on it in their workspace.
You can block a person in chat. Their messages stop notifying you, and they can't start a direct message with you. Your organisation's owners and admins are told about the block, so they can see possible abuse.
You can also report content or behaviour to us at sales@shakewell.agency, and we will look into it.

We may remove content, or suspend or remove an account, if it breaks these Terms or the law, or if the law requires us to.

7. Your content and data

Between you and us, you and your organisation own your content: your messages, files, mail, code, time and leave records, and everything else you put into Jasper or connect to it. We don't claim ownership of it.
You allow us to host, store, copy, process, send and display your content, but only as needed to provide, secure and support Jasper for you and your organisation, and as our Privacy Policy describes. This includes sending content to the service providers and AI services listed in our Privacy Policy when you use features that need them.
We don't sell your content or use it for advertising.

Our Privacy Policy explains what we collect, what each AI feature sends and when, where data is stored, who else handles it, how long we keep it, and how to ask for a copy, a correction or deletion. If these Terms seem to say something different from the Privacy Policy about personal information, the Privacy Policy applies.

8. AI features

What they do

Jasper uses AI to help with your work. For example, it reviews GitHub pull requests and answers questions about them. It summarises and searches chat, suggests replies and translates. It writes notes from recorded calls, helps you write, answer and sort email, and prepares your Today note and morning briefing. It also helps in the wiki, the API client and the assistant.

Some AI features run only when you ask. Others run on their own, such as code reviews in a repository with reviews switched on. Our Privacy Policy lists each feature, what it sends and when.

Check what AI gives you

AI output can be wrong, incomplete or out of date, even when it sounds sure. Other people may get similar output.
Check it before you rely on it, for example before you merge code, send an email or make a decision about a person. You're responsible for what you do with it.
A code review from Jasper helps your team. It doesn't replace your own review and testing.
Don't use AI features to create anything these Terms don't allow.

AI credits

AI features use AI credits. Each request uses credits for the AI work it takes, so a bigger task uses more.
AI credits belong to your organisation's workspace, and its people share them.
Every workspace gets a free allowance of AI credits each month, as shown on our pricing page and in your workspace's Settings › Billing. The free credits come back each month. Unused free credits don't carry over.
We can add more AI credits to your workspace as part of a plan or by agreement. Credits we add stay until they're used.
When there aren't enough AI credits left, AI features pause until the free credits come back or more are added. Jasper tells you when this happens. For example, it posts a comment on a pull request it can't review.
Review credits from before AI credits don't expire. When a workspace moves over to AI credits, the review credits it has left become AI credits, which stay until they're used.
AI credits have no cash value. They can't be exchanged for money or moved to another workspace, except where the law requires.

9. Connected services and the Jasper API

You can connect Jasper to other services, such as GitHub, Google (Gmail, Google Calendar and Google Meet), ClickUp, Postman, Slack and Krisp, and to mailboxes and calendars from other providers.

When you or your organisation connects a service, you allow Jasper to access and sync the data that connection allows, to provide the features you use.
Only connect accounts, mailboxes, calendars, repositories and tools you're allowed to connect.
Other companies run these services under their own terms and policies, which apply when you use them. We're not responsible for them. If a service changes or ends its connection, the Jasper feature that relies on it may change or stop.
If you let another app use Jasper, for example through the Jasper API or by letting an AI app read your mail, that app's own terms cover what it does with your data.

The Jasper API

Keep your API tokens secret. Anyone with your token can act as you, within the token's permissions.
Follow the API documentation and its limits. We may limit or block API use that harms Jasper or other people.

10. The desktop and mobile apps

The desktop apps for Mac, Windows and Linux keep themselves up to date. We or your organisation may require a recent version of an app before you can keep using Jasper in it.
You get Jasper HQ for iPhone and Android from the Apple App Store or Google Play. Their terms also apply to how you get and use the app. Apple and Google aren't parties to these Terms and aren't responsible for Jasper HQ or its support. We are.
The apps store some of your workspace on your device so they open quickly and work offline. Keep your devices secure, and sign out of devices you no longer use.

11. Plans and fees

Jasper has a free plan. Our pricing page shows what it includes.
Team plans and extra AI credits are priced for each organisation. Talk to us for a price.
If your organisation takes a paid plan or more AI credits, it agrees to pay the fees agreed with us in writing, or shown when it buys. The quote, order or invoice sets out what the fees cover, any taxes, and when they're due.
If fees are overdue, we may suspend paid features after telling your organisation's owners.
We may change our plans, our prices, the free plan or the free AI credit allowance. We'll tell the owners of affected organisations before a change takes effect. A price change won't apply to a period already paid for.
Fees and AI credits aren't refundable, except where the law requires (including the Australian Consumer Law) or we agree otherwise.

12. Changes to Jasper and availability

We're always improving Jasper, so we add, change and remove features. If we remove a feature your organisation pays for, or make a change that significantly reduces what you get, we'll tell its owners beforehand where we reasonably can.
We work to keep Jasper running, but we can't promise it will always be available, uninterrupted or free of errors. We sometimes need to do maintenance, and things outside our control can cause outages.
Some features are marked beta, preview or coming soon. They may change or be removed, and may not work as reliably as the rest of Jasper.

13. Suspending and ending accounts

If you want to leave

You can stop using Jasper at any time.
To delete your account, ask on our Delete your account page, in Jasper HQ at You › Settings › Delete account, or by emailing sales@shakewell.agency.
An owner can ask us to close the organisation's workspace, or for an export of its data, by emailing sales@shakewell.agency.
Your organisation can remove you, and can end a client's or guest's access, at any time.

If we suspend or end access

We may suspend or end your access, or your organisation's, if:

you or your organisation seriously or repeatedly break these Terms
the law requires us to
we need to, to protect Jasper, the people who use it, or anyone else from harm

Where it's reasonable, we'll tell you first and give you a chance to fix the problem. We may also stop offering Jasper, or its free plan, with reasonable notice.

What happens next

Access ends. What we delete, what we keep and for how long is in our Privacy Policy, under "How long we keep it" and "Your choices and rights".
Anything already owed stays owed. The parts of these Terms that are meant to last, such as intellectual property, confidentiality, liability and indemnity, keep applying.

14. Intellectual property

We and our licensors own Jasper: its software, apps, design, documentation and brand, and the intellectual property in them. These Terms don't transfer any of it to you.
While you have an account, we give you a limited, non-exclusive, non-transferable right to use Jasper, and to install its apps on your devices, as these Terms allow.
Jasper includes open-source software. That software's own licence applies to it.
Your content stays yours (section 7). Between you and us, AI output that Jasper produces for you is yours too, to the extent the law allows.

15. Feedback

If you send us ideas, suggestions or other feedback, we can use them without paying you or owing you anything.

16. Confidentiality

We treat your content as confidential. We only use and share it as these Terms and our Privacy Policy allow.
If we share information with you that is marked confidential, or is clearly confidential (such as a quote or a feature we haven't released), keep it confidential.
Neither of us has to keep information confidential if it's public (other than through a breach of these Terms), if the other already had it, or if the law requires it to be disclosed.

17. Your rights under the Australian Consumer Law

Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or any other law, that can't lawfully be excluded, restricted or changed. We call these your "non-excludable rights". For example, if you're a consumer under the Australian Consumer Law, our services come with guarantees that can't be excluded.

Apart from your non-excludable rights:

Jasper is provided "as is" and "as available".
We don't make any other promise about Jasper. For example, we don't promise that it will meet your needs or be free of errors, or that AI output, code reviews, reports, timesheets, leave balances, uptime alerts or other results will be accurate or complete.
Jasper doesn't give legal, employment, payroll, tax or financial advice. Your organisation is responsible for checking its records, such as timesheets and leave balances, and for meeting its own obligations.

Where the law lets us limit our liability for failing to meet a consumer guarantee, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

18. Limitation of liability

Subject to your non-excludable rights:

We aren't liable for any indirect or consequential loss, or for loss of profit, revenue, data, goodwill or opportunity, or business interruption, however it arises.
We aren't liable for loss caused by services we don't run, by your content, by a breach of these Terms by you or your organisation, or by events outside our reasonable control.
Our total liability for all claims connected with Jasper is limited to the fees your organisation paid us for Jasper in the 12 months before the event that led to the claim.
Our liability is reduced to the extent that you or your organisation caused or contributed to the loss.

19. Indemnity

You, and your organisation if you use Jasper for one, will compensate us for loss and reasonable costs we incur because of a claim someone else makes about:

content that you or your organisation's people put into Jasper
a breach of these Terms by you or your organisation's people
a breach of the law by you or your organisation's people

This doesn't apply to the extent that we caused the loss.

20. Changes to these Terms

We may update these Terms, for example when Jasper or the law changes. When we do, we'll update the date at the top. If a change is significant, we'll tell account holders by email or in the app before it takes effect.

If you keep using Jasper after a change takes effect, the updated Terms apply. If you don't agree with a change, stop using Jasper before it takes effect. If you're an owner, you can ask us to close your organisation's workspace.

21. Governing law and disputes

If you have a problem with Jasper, please contact us first so we can try to sort it out.
These Terms are governed by the laws of New South Wales, Australia. You and we agree to the jurisdiction of the courts of New South Wales and the courts that can hear appeals from them.
This doesn't take away rights you have under the law where you live that can't be excluded.

22. General

If any part of these Terms can't be enforced, the rest still applies.
If we don't enforce a right straight away, we haven't given it up.
You can't transfer your rights or duties under these Terms without our written agreement. We may transfer ours as part of a sale or restructure of our business, and we'll tell you if we do.
These Terms, any quote or order your organisation accepts, and any separate written agreement your organisation has with us for Jasper, are the whole agreement between us about Jasper.
We may send you notices by email to the address on your account, or in the app. You can send notices to us using the contact details below.

23. Contact us

For questions about these Terms, email sales@shakewell.agency.

Address: Shakewell Agency Pty Ltd, Sydney, NSW, Australia