Privacy Policy

1. Introduction

Shakewell Agency ("we", "us", or "our") operates Jasper, an AI-powered code review platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Information from GitHub

When you connect your GitHub account, we receive:

• Profile Information: Username, email address, avatar URL
• Organization Membership: Organizations you belong to
• Repository Access: Repositories where our GitHub App is installed
• Pull Request Data: Code diffs, commit information, and comments

Account Information

• Email address for account notifications
• Organization and team membership within Jasper
• Billing information (processed by Stripe)

Usage Information

• Review history and statistics
• Feature usage and preferences
• Session information and login history

3. How We Use Your Information

We use your information to:

• Provide the Service: Process code reviews and deliver feedback
• Improve the Service: Analyze usage patterns to enhance features
• Communicate: Send service updates, security alerts, and notifications
• Support: Respond to inquiries and provide customer support
• Billing: Process payments and manage subscriptions
• Security: Detect and prevent fraud or unauthorized access

4. Code Processing

Your code is processed as follows:

• Transmission: Code diffs are sent securely to our AI provider (Anthropic) for analysis
• Processing: Claude AI analyzes the code and generates review feedback
• Storage: Review results are stored to display in your dashboard
• No Training: Your code is NOT used to train AI models

We do not retain raw code diffs beyond what is necessary to provide the review service.

5. Data Sharing

We share your information only with:

Third Party	Purpose
Anthropic (Claude AI)	Code analysis and review generation
Stripe	Payment processing
GitHub	Repository integration and authentication
Cloud Providers	Infrastructure and hosting

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS) and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Secure development practices

7. Data Retention

We retain your data as follows:

• Account Data: Until you delete your account
• Review History: Configurable per organization (default: 90 days)
• Audit Logs: Configurable per organization (default: 365 days)
• Billing Records: As required by law (typically 7 years)

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at sales@shakewell.agency.

9. Cookies and Tracking

We use essential cookies for:

• Authentication and session management
• Security and fraud prevention
• Preference storage (e.g., dark mode)

We do not use third-party advertising cookies.

10. International Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

11. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related inquiries:

Email: sales@shakewell.agency

Address: Shakewell Agency, Sydney, NSW, Australia

14. Data Protection Officer

For EU/UK residents with data protection concerns, you may contact our Data Protection representative at sales@shakewell.agency.