A Front alternative for agencies
Front is a customer service platform: shared inboxes, channels such as SMS and WhatsApp, rules, analytics and a knowledge base. Jasper is not a support desk, its mail is in the desktop app only, and its shared inboxes are not available to customers today. Pick Front if email is your main customer channel. Pick Jasper if you want personal mail, team chat, timesheets and leave in one desktop app.
Front at a glance
- Front paid plans from
- $25 per seat/month, billed annually
- Seats on Starter
- Up to 10
- Front apps
- macOS, Windows, iOS and Android
- Facts checked
- 4 Oct 2026
Jasper vs Front: the facts
Each Front fact links to the page we read it on. Each Jasper fact links to the Jasper page that describes it.
Where Front is better
- Shared inboxes you can connect yourself today, with assignment, tags, shared drafts and internal comments. Jasper's shared inboxes are not available to customers today.
- More channels: SMS, social and WhatsApp alongside email from the Professional plan, plus live chat.
- Rules, analytics and a public knowledge base, built for customer support teams.
- Office 365 and Gmail mailboxes, and apps for iOS and Android. Jasper's mail is desktop-only and does not support Microsoft 365 or Outlook.com.
- SAML SSO and SCIM from Professional, and custom roles on Enterprise.
Where Jasper is better
- Personal mail, team chat and calls in one desktop app, so an email and the conversation about it sit together.
- Time tracking, timesheets and leave for the same team (team plans). On a team plan, mail from a client's domain files into that client's folder, beside your hours on that client.
- Send later runs on Jasper's server, so scheduled mail goes out when your laptop is closed.
- Smart inboxes keep GitHub, ClickUp and receipt emails out of your main inbox.
- A wiki, staff training and AI code review in the same workspace.
Front pricing
| Plan | Price, as Front shows it |
|---|---|
| Starter | $25 per seat/month, billed annually. Up to 10 seats and 10 automation rules |
| Professional | $65 per seat/month, billed annually. Up to 50 seats; omnichannel, SSO and SCIM |
| Enterprise | $105 per seat/month, billed annually. AI Copilot, QA and CSAT included |
| AI add-ons | Copilot $20 and Smart QA $20 per seat/month; Smart CSAT $10 per seat/month; Autopilot from $0.05 per conversation |
Front lists annual prices, which it says save 24%. We did not find a free plan on Front's pricing page; you can try Front for free before you buy. Prices are copied as Front's own page showed them to us on 4 Oct 2026; your currency may differ.
Jasper: free to start, with chat and calls, mail in the desktop app, the wiki, staff training, the API client and AI code review with 250 free AI credits a month. Time tracking, leave, the intranet and uptime monitoring are on team plans. See pricing or talk to us.
Moving from Front
- List the mailboxes your team uses. Jasper connects mailboxes over IMAP and SMTP with a password or an app password; Gmail, iCloud, Fastmail and Zoho have presets. Microsoft 365 and Outlook.com cannot connect yet.
- Add each person's mailbox in the Jasper desktop app. Jasper syncs it on the server, so send later works when the laptop is closed.
- Keep shared inboxes in Front for now. Jasper's shared inboxes cannot connect to your own mail server or Google Workspace yet.
- Move internal conversation into Jasper channels, and share an email into a channel when the team needs to discuss it.
See Jasper for yourself
Start free and invite your team, or talk to us about moving across.
Questions people ask
How much does Front cost?
Billed annually, Starter is $25 per seat a month for up to 10 seats, Professional is $65 for up to 50 seats, and Enterprise is $105. On Starter and Professional, AI add-ons cost extra: Copilot and Smart QA are $20 per seat a month each, and Smart CSAT is $10.
Does Front have a free plan?
We did not find one on Front's pricing page. You can try Front for free before you buy.
Does Jasper have shared inboxes?
Not for your team today. Jasper's shared inboxes cannot connect to your own mail server or Google Workspace, so they are not available to customers. Keep shared inboxes in Front for now.
Does Jasper work with Outlook or Microsoft 365?
No. Jasper connects mailboxes over IMAP and SMTP with a password or an app password. Microsoft 365 and Outlook.com are not supported.
Front or Missive?
Front is built for customer support: several channels, ticketing, analytics and a knowledge base, from $25 per seat a month billed annually. Missive is lighter, with team inboxes, internal chat and tasks, from $14 per user a month billed yearly. Both have desktop and mobile apps.
Sources and review log
- https://front.com/pricing, checked 4 Oct 2026
- https://front.com/download, checked 4 Oct 2026
We read every Front fact on Front's own website, and remove any we can't confirm. Next review due 1 Feb 2027. Tell us if something here is out of date.
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Front is a trademark of its owner, used here only to identify the product we compare against. Jasper (heyjasper.ai) is a team workspace built by Shakewell. Jasper (heyjasper.ai) is not affiliated with Jasper AI.